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There is now a separate Documentation for Visforms for Joomla 4 and for Visforms for Joomla 5!

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Urgent problem with Summary

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4 years 11 months ago #6170 by AndyG0HXT
Urgent problem with Summary was created by AndyG0HXT
Hi

We recently purchased a subscription for Visforms.

I have created a new form that has a lot of fields with conditions and I have enabled the Summary page option. Everything was working fine but suddenly without any changes to the form the Summary button does not respond. If you leave a required field empty and select the summary button Visforms tells you the field is required however, you cannot move beyond the summary button and can't get to see the summary page.

Can you tell me what could be wrong or some things to try?

Thanks

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4 years 11 months ago #6171 by Administrator AV
Replied by Administrator AV on topic Urgent problem with Summary
Hi, I,m not exactly sure if I understand correctly. You have to enter valid values in each field, before you can got to the summary page.
So does the summary button not work even, after you have corrected all invalid user inputs? If so I would need to take a look at the form.
Regards Aicha

:idea: I recommend you the new and up-to-date documentation for Joomla 4:
docs.joomla-5.visforms.vi-solutions.de/en/docs/
Most of this also applies retrospectively to Joomla 3.
Please only ask 1 question per topic :-).

:idea: Ich empfehle Dir die neue und aktuelle Dokumentation für Joomla 4:
docs.joomla-5.visforms.vi-solutions.de/docs/
Das meiste gilt rückwirkend auch für Joomla 3.
Bitte immer nur 1 Frage pro Thema stellen :-).

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4 years 11 months ago #6172 by AndyG0HXT
Replied by AndyG0HXT on topic Urgent problem with Summary
Hi, thanks for the quick reply. Yes if the form has all the fields with options set the summary button does not respond.

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4 years 11 months ago #6173 by Administrator AV
Replied by Administrator AV on topic Urgent problem with Summary
Hi,
ok, as I told, I then need to take a look at the form directly in order to check what might be the problem.
Have you updated visForms and the subscription to the latest versions (3.12.10/3.3.11)?
There actually was a bugfix for the summary page feature in the subscription 3.3.11 update. (See: www.vi-solutions.de/en/documentations/do...tion-release-history )
Regards,
Aicha

:idea: I recommend you the new and up-to-date documentation for Joomla 4:
docs.joomla-5.visforms.vi-solutions.de/en/docs/
Most of this also applies retrospectively to Joomla 3.
Please only ask 1 question per topic :-).

:idea: Ich empfehle Dir die neue und aktuelle Dokumentation für Joomla 4:
docs.joomla-5.visforms.vi-solutions.de/docs/
Das meiste gilt rückwirkend auch für Joomla 3.
Bitte immer nur 1 Frage pro Thema stellen :-).

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4 years 11 months ago #6174 by AndyG0HXT
Replied by AndyG0HXT on topic Urgent problem with Summary
Hi, thanks for the update. Thinking about it.... the last thing I did at the weekend was to upgrade to 3.12.10. Can I downgrade back to where I was to test the form again?

I can arrange for a remote session for you to see the form. I'm not able to grant you administration access independently however, via a remote session I can log you in etc.

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4 years 11 months ago - 4 years 11 months ago #6175 by Administrator AV
Replied by Administrator AV on topic Urgent problem with Summary
Have cleared cached javascript from the browser cache?
Downgrading is no option.
Do you have any javascript errors in the browser console?
Have you upated the subscription to 3.3.11, too?

:idea: I recommend you the new and up-to-date documentation for Joomla 4:
docs.joomla-5.visforms.vi-solutions.de/en/docs/
Most of this also applies retrospectively to Joomla 3.
Please only ask 1 question per topic :-).

:idea: Ich empfehle Dir die neue und aktuelle Dokumentation für Joomla 4:
docs.joomla-5.visforms.vi-solutions.de/docs/
Das meiste gilt rückwirkend auch für Joomla 3.
Bitte immer nur 1 Frage pro Thema stellen :-).
Last edit: 4 years 11 months ago by Administrator AV.

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