Joomla 5 Notice

We are pleased to announce that as of January 29, 2024, all of our Joomla extensions are compatible with Joomla 5.

For all who are still updateing from Joomla 3 to Joomla 4: Joomla 4 Migration instructions are available here:

There is now a separate Documentation for Visforms for Joomla 4 and for Visforms for Joomla 5!

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Please only ask 1 question per topic.

No Confirmation E-mail

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4 years 10 months ago #6205 by AndyG0HXT
No Confirmation E-mail was created by AndyG0HXT
We have around 10 forms but I believe since upgrading to the latest versions two new forms do not send confirmation e-mails back to the user when they submit.

I have checked my two new forms with an existing one that works and can see no obvious differences.

The server generates a notification e-mail to the admin but not back to the user.

Can you suggest what I might need to check as I'm at a loss as to why they don't work.

Thanks

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4 years 10 months ago #6206 by Administrator AV
Replied by Administrator AV on topic No Confirmation E-mail
Hi,
Do you have a field of type email in your form?
Is the option mail receipt enabled in the form configuration? And are all mail options set properly there?
Have you read the documentation www.vi-solutions.de/en/documentations/vi...e-mail-configuration and followed the instructions. There is a section about trouble shooting at the end.

:idea: I recommend you the new and up-to-date documentation for Joomla 4:
docs.joomla-5.visforms.vi-solutions.de/en/docs/
Most of this also applies retrospectively to Joomla 3.
Please only ask 1 question per topic :-).

:idea: Ich empfehle Dir die neue und aktuelle Dokumentation für Joomla 4:
docs.joomla-5.visforms.vi-solutions.de/docs/
Das meiste gilt rückwirkend auch für Joomla 3.
Bitte immer nur 1 Frage pro Thema stellen :-).

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4 years 10 months ago #6208 by AndyG0HXT
Replied by AndyG0HXT on topic No Confirmation E-mail
Thanks for the reply. I will check the forms again using the guide as well.

I have an older form that is working and have compared the setup of the form.

We are not using a field type of e-mail.

Will come back to you.

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4 years 10 months ago #6209 by Administrator AV
Replied by Administrator AV on topic No Confirmation E-mail
Hi, visForms is used by thousands of users an I have not heard of problems with sending mails after the last update. So this is not a bug.
Without a field of type E-mail in the form, no user mails can/will be send, because visForms uses this field type to find the email address where the user mail is send to. If the field is not required and the user leaves it empty, no user mail is send, either.
Regards Aicha

:idea: I recommend you the new and up-to-date documentation for Joomla 4:
docs.joomla-5.visforms.vi-solutions.de/en/docs/
Most of this also applies retrospectively to Joomla 3.
Please only ask 1 question per topic :-).

:idea: Ich empfehle Dir die neue und aktuelle Dokumentation für Joomla 4:
docs.joomla-5.visforms.vi-solutions.de/docs/
Das meiste gilt rückwirkend auch für Joomla 3.
Bitte immer nur 1 Frage pro Thema stellen :-).

More
4 years 10 months ago #6210 by AndyG0HXT
Replied by AndyG0HXT on topic No Confirmation E-mail
You are of course right :-). I did not have an e-mail field in place.
Thanks for your help.

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