Visform does not send the form and data to users and admin.

After the user completes the form, the system should send the PDF and CSV form via email to the user and the admin, but this does not happen and apparently all the settings are correct. The email sending system also works perfectly fine.

Also, the download link that is loaded on the final page (after submitting the file) does not work and gives an error when clicking on the link.
how should I send you the user and password of the admin panel? here?

Hello naderfarid,

Thanks for the two screenshots.

Do not send us your login information here in the forum.
If necessary, please email us at: forum (--at--) vi-solutions.de.
We usually need an Akeeba backup of the site to be able to debug the situation locally.

Quote:

Important information for almost every question:
V1: Which Visforms version is running?
V2: Which Joomla version is running?
V3: Which PHP version is running?

As of version 5.4.0, there is explicit logging for email sending.

Enable logging for email sending:
vi-solutions.de/forum-uploads/inspector-...le-email-logging.jpg

Logging for email sending in the Inspector:
vi-solutions.de/forum-uploads/inspector-...bmit-log-entries.jpg

Q1 - Can you please do the following?
- Enable logging for email sending for user email and administrator email:
Form Configuration >> 'Email Options' tab >> 'Admin Email' and 'User Email' sub-tabs >> 'Logging' group >> 'Log email sending' parameter = 'Yes'.
- Submit the form.
- Check the log file in the Inspector on the 'Submit' tab for email sending.
- Show us a meaningful screenshot of the log file or add the log file to the topic (copy, rename to *.txt, upload).
- Show us a meaningful screenshot of both email configurations.

Best regards, Ingmar

Hello naderfarid,

Q2 - Does sending emails with the same form work if you disable PDF and CSS attachments?

Best regards, Ingmar