User incorrectly flagged as SPAMMER by spambot database

One of my registered users is unable to submit using a visform form. Every time he attempts to do so he gets a warning with the following text:

Form submit failed

The form has not been sent because you have been flagged as a spammer by a match of your details in our spambot database, If you are a genuine visitor, then we apologise. Please contact us to get the issue resolved.

Any idea how I get this resolved?

Hi,

how the spam protects with the visforms plugin spambotcheck works is describes in this documentation article: www.vi-solutions.de/en/documentations/vi...t-forms-against-spam

Please read that short passage first.

The plugin settings are made in the form configuration, individually for each form (tab "Spam protection"). You can see there, which online spambot databases are used in your case and wether the IP, the email adress or both is checked by default.

Sadly any means to detect spammers, sometimes fails (does not detect a true spammer or flags an ip or email address as spammer although it is not).

If your user is flagged regularly as spammer this means that either their email address or their ip is listed in one of the online spambot databases used by the Visforms plugin. This might effect the user at other points as well, so it would be in their best interest to get their email/IP removed from the database.

The Visforms Plugins allows you to whitelist email addresses and IP's. As an immediate solution, you could whitelist the email address and the ip address of the user. (FORM Configuration, tab spam protection.)

Regards,
Aicha

Thanks - very helpful

One more question.....I turned on logging...what are the table name(s) for the spambot check plugin?

Hi,

the table name is #__visforms_spambot_attempts

Regards,
Aicha