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For all who are still updateing from Joomla 3 to Joomla 4: Joomla 4 Migration instructions are available here:

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Important information for almost every question:
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Yet another e-mail problem with gmail

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10 years 2 months ago - 10 years 2 months ago #800 by glente
I have made a simple form:
hematology.dk/index.php/dhs/indmeldelse

I have setup the form to be stored in the database and the data e-mailed to me and our secretary (who handles the form data).
However, neither me nor my secretary recieved the e-mails. We both have gmails. When I add another (non-Gmail) address, the problem is not present.

Visform has no problems sending "recipient" e-mails to gmail addresses.
I have no problems sending in other joomla applications. I have setup my Joomla 2.5 to SMTP and it works with SPF validation for my domain.

Please help!
And thank you for a great extension :)
Last edit: 10 years 2 months ago by glente.

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10 years 2 months ago #801 by Administrator AV
Replied by Administrator AV on topic Yet another e-mail problem with gmail
Hi glente,

thanks for the clear and compact informations.

I'm sorry to hear that you have troubles sending result mails to gmail accounts. What I wrote in the documentation (and I think your have read this part carefully) is, what I gathered from forum posts (from Visforms users) and my own research.

Visforms creates the recipient mail and the result mail with identical code, therefore actually I cannot understand, why gmail accepts some mails (recipient) and others not (result).

Have you set a value for the "Mail From Name" parameter in the form? I double-checked the code, and the use of this parameter in the result mail is a bit inconsequential. I don't really expect this to be the source of the problem, but at least you could try.

Maybe there is a way to configure the gmail account to accept the mails??

What other applications sending mail do you use?

I'm really sorry to have no more help for you and would be lucky to get any further information you may collect!

Kind Regards,
Aicha

:idea: I recommend you the new and up-to-date documentation for Joomla 4:
docs.joomla-5.visforms.vi-solutions.de/en/docs/
Most of this also applies retrospectively to Joomla 3.
Please only ask 1 question per topic :-).

:idea: Ich empfehle Dir die neue und aktuelle Dokumentation für Joomla 4:
docs.joomla-5.visforms.vi-solutions.de/docs/
Das meiste gilt rückwirkend auch für Joomla 3.
Bitte immer nur 1 Frage pro Thema stellen :-).

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