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Joomla 6 Notice

We are pleased to announce that all our Joomla extensions have been compatible with Joomla 6 since October 14th, 2025.

For those currently upgrading from Joomla 3 to 4: Instructions for Joomla 4 migration can be found here:

There are standalone documentations Visforms Joomla 4, Visforms Joomla 5 and Visforms Joomla 6.

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Visforms Subscription user can ask questions in our forum. Please log in with the relevant user first.
Everybody can access the forum for reading.

Please only ask 1 question per topic.

Important information for almost every question:
V1: Which Visforms version is running?
V2: Which Joomla version is running?
V3: Which PHP version is running?

Errors messages after update

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7 years 9 months ago #5497 by web-eau-net
Errors messages after update was created by web-eau-net
Hi,

I'm managing a client's website and facing some errors messages after updating Joomla to the latest version :
Code:
Warning: include_once(/home/monplanvrg/www/administrator/components/com_visforms/include.php): failed to open stream: No such file or directory in /home/monplanvrg/www/administrator/components/com_visforms/visforms.php on line 16 Warning: include_once(): Failed opening '/home/monplanvrg/www/administrator/components/com_visforms/include.php' for inclusion (include_path='.:/usr/local/php5.6/lib/php') in /home/monplanvrg/www/administrator/components/com_visforms/visforms.php on line 16 Fatal error: Class 'VisformsHelper' not found in /home/monplanvrg/www/administrator/components/com_visforms/views/viscpanel/view.html.php on line 41

If you need backend and FTP accesses, feel free to contact me via email (for safety reasons).

Thanks in advance for your help and your support.
Best regards
Daniel

Joomla 3.8.8
VisFoms 3.10.4
PhP server 5.6

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7 years 9 months ago #5501 by Administrator AV
Replied by Administrator AV on topic Errors messages after update
Hi,
Obviously there were some files not installed properly with the installation. Installing the files is done by the Joomla installer and sometimes this just happens for whichever reason.

Please download the Visforms installation from the download menu here on this website. Extract the installation zip. You can either use a file compare tool to check which files are missing and upload them manually or you can just upload the files from your error messages. Folder site from installation zip goes to components/com_visforms, folder admin goes to administrator/components/com_visforms.
If you feel not up to the task, you could mail me ftp access information to contact@vi-solutions.de but I will look into it not earlier than Monday then.
Regards,
Aicha
:idea: I recommend you the new and up-to-date documentation for Joomla 6:
docs.joomla-6.visforms.vi-solutions.de/en/docs/
Please ask only 1 question per topic :-).

:idea: Ich empfehle Dir die neue und aktuelle Dokumentation für Joomla 6:
docs.joomla-6.visforms.vi-solutions.de/docs/
Bitte immer nur 1 Frage pro Thema stellen :-).
The following user(s) said Thank You: web-eau-net

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7 years 9 months ago #5508 by web-eau-net
Replied by web-eau-net on topic Errors messages after update
Vielen Dank, it's works :)

Moderators: Administrator AV, Administrator IV
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