Strange things happening backend

Hi 
We recently updated to the following:

• Joomla to v 3.10.11 
• Visforms 3.14.10
• PHP 8.0.25

Now experiencing unusual things....
At the front end most forms are working except those with conditional fields....these fields are no longer linked to the relevant item. This is because the relevant item is no longer available in the dropdown list even though it is published.

For example:
Conditional field: 'Diameter' is linked to a field called: Style
However the option 'Style'  is not available to select within the 'Diameter' field setup. 

This is not the only issue at the backend... 

Tried creating a test field called 'Style testing' to figure out what was happening. The field was saved and appears in the field list. 
However, when opened - none of the settings are saved. ie., no title or type saved thus the options normally available on the right disappear once the page loads. 

If I try to recreate the field, it returns the message this error below which makes complete sense as it does already exist. But without any data       'Save failed with the following error: Fieldname must be unique. There is already a field with the same name in this form.'When I tried deleting or unpublish the test field this message appears. and the item will not delete or unpublish and is now stuck and visible at the front end.       'Warning      COM_VISFORMS_FIELD_NO_ITEM_SELECTED'

Hoping you can shed some light on the solution to these issues. We love Visforms and have used it seamlessly for a long time but this has us stumped.  

Thanks in advance for your help! 
 

Hi Kerry,
I'm sorry for your trouble.

I've never heard of such a problem before.
So I think, it is not a "common" problem.

Nevertheless, I have to ask some basic questions.

Do you have a Visforms Subscription installed on the website?
If so, have you updated the Visforms Subscription, too?
Visforms 3.14.10 requires the Subscription 3.5.8 in order to work properly.

COM_VISFORMS_FIELD_NO_ITEM_SELECTED: This looks like a missing translation.
The translation would be: Please choose a field.
This message is displayed, if you try to delete a field (click the delete button) but, have not selected (checked) a field in the field list, beforehand.
Similiary with any other "action" button like (publish, unpublish..)
Did you select the field before you clicked the button?

Could you please check, if you can get some more detail on the problem?
To get a verbose PHP error report, enable maximum debugging in the Joomla administration before reproducing the error:

Dashboard --> Global Configuration, tab 'System', parameter 'Debug System' = 'Yes'
Dashboard --> Global Configuration, tab 'Server', parameter 'Error Reporting' = 'Maximum'

Regards,
Aicha
 

Thanks very much for contacting Aicha.
Previously we had been using the free version.

However, we do have a subscription for 4.14 but haven't yet installed it due to uncertainty with compatibility with Joomla 3. I believe the visforms installation is the free version but not absolutely sure.

Confirming we did check the field prior to unpublishing/deleting. I have a couple of short video's of the issue if that would assist?

The Debug report returns the following:
Skip to Main ContentControl Panel
System
Users
Menus
Content
Components
Extensions
Help
User MenuAuburn Woodtur...
Auburn Woodturning
Visforms - Fields of Form Request a Quote - Feet
Main content begins here
New Publish Unpublish Check-in Delete Edit Batch Forms Back to form
×
Warning
COM_VISFORMS_FIELD_NO_ITEM_SELECTED
Dashboard
Forms
Form Factory
Form fields
Search
Search
Search Tools Clear

Label Published Type Display Data In Frontend Required ID
Item name
(Alias: item-name)

text Don't show - 694
Style
(Alias: style)

select Don't show Yes 695
Quantity
(Alias: quantity)

number Don't show Yes 696
Type
(Alias: type)

radio Don't show Yes 713
Type of timber
(Alias: timber-type)

select Don't show Yes 697
Specific timber
(Alias: specific-timber)

text Don't show Yes 698
Diameter (mm)
(Alias: diameter)

text Don't show Yes 699
Length or Height (mm)
(Alias: length-height)

text Don't show Yes 700
Width (mm)
(Alias: width)

text Don't show Yes 701
Depth or thickness (mm)
(Alias: depth-thickness)

text Don't show - 702
Upload files
(Alias: uploadfiles)

file Don't show - 703
Upload another?
(Alias: upload-another)

checkbox Don't show - 704
Upload 2nd file
(Alias: upload-second-file)

file Don't show - 705
Name
(Alias: name)

text Don't show Yes 706
Email address
(Alias: email-address)

email Don't show Yes 707
Telephone number
(Alias: telephone-number)

number Don't show - 708
Delivery postcode
(Alias: postcode)

number Don't show - 709
Country
(Alias: country)

text Don't show - 710
Submit
(Alias: submit-button)

submit Don't show - 0
Style test
(Alias: style-test)

textarea Don't show - 0
12
Joomla! 3.10.11 — © 2022 Auburn Woodturning

View Site0Visitors1Administrator0MessagesLog out
Joomla! Debug Console
Session
{
"__default": {
"session": {
"counter": 45,
"timer": {
"start": 1670186899,
"last": 1670211478,
"now": 1670211479
},
"token":
},
"registry": {
"com_installer": {
"message": "",
"extension_message": ""
},
"com_visforms": {
"visforms": {
"filter": {
"search": "feet",
"published": "",
"access": "",
"language": ""
},
"list": {
"fullordering": "a.id ASC",
"limit": "20"
},
"limitstart": 0
},
"edit": {
"visform": {
"id": ,
"data": null
},
"visfield": {
"data": null
}
},
"visfields": {
"filter": {
"search": "",
"hassub": "0",
"published": "",
"typefield": "",
"frontdisplay": "",
"editonlyfield": ""
},
"list": {
"fullordering": "a.ordering ASC",
"limit": "20"
},
"limitstart": 0
}
},
"plg_editors_tinymce": {
"config_legacy_warn_count": 2
},
"com_config": {
"config": {
"global": {
"data": null
}
}
}
},
"user": {
"id": "196",
"name": "Kerry Curtain",
"username":
"email":
"password":
"password_clear": "",
"block": "0",
"sendEmail": "1",
"registerDate": "2017-04-18 00:48:21",
"lastvisitDate": "2022-12-05 03:17:54",
"activation": "",
"params": "{\"admin_style\""\",\"admin_language\""\",\"language\""\",\"editor\""jce\",\"helpsite\""\",\"timezone\""Australia\\/Melbourne\"}",
"groups": {
"2": "2",
"8": "8"
},
"guest": 0,
"lastResetTime": "0000-00-00 00:00:00",
"resetCount": "0",
"requireReset": "0",
"otpKey": "",
"otep": "",
"authProvider": ""
},
"application": {
"queue":
}
}
}



Database queries
10 duplicate found!
2 duplicates: #3 #43
2 duplicates: #4 #44
2 duplicates: #9 #10
2 duplicates: #16 #18
2 duplicates: #27 #28

Thanks again for your assistance with this Aicha

Hi Kerry,
thanks for going through the steps.
Sadly, that does no provide additional useful information.

I order to be able to help, I would be best served with the Akeeba backup of the affected website.

The question is, can you provide us with an Akeeba backup of the site?
We use the following platform for this purpose:
[url] wetransfer.com/ [/url]Sending files with WeTransfer is really very easy.
On the WeTransfer website:
- Create an account and be logged in.
- Fill out the small transfer dialog:[url] vi-solutions.de/forum-uploads/wetransfer-upload-files_empty.png [/url]- Click on the blue plus button and add the desired file.
- Enter our email address (This email address is being protected from spambots. You need JavaScript enabled to view it.) as 'Email to'.
- Your sender email address is already entered.
- Click on the blue button 'Transfer'.[url] vi-solutions.de/forum-uploads/wetransfer...oad-files_filled.png [/url]- You will get a small transfer summary.[url] vi-solutions.de/forum-uploads/wetransfer...oad-files_result.png [/url]- The sender receives an email notifying about the transfer with the download link.
- The recipient receives an email notifying them of the transfer with their personal download link.[url] vi-solutions.de/forum-uploads/wetransfer...d-files_download.png [/url]Regards,
Aicha
 

Thanks very much for your reply Aicha

Happy to inform that we have now solved the issue!

a) Reinstalled vfbase_j3.9.0_3.0.4 package
b) Unpublished all conditionals fields in an affected form
c) Re-published each field and tested one by one

This identified the single field causing the problem on all forms. It was a checkbox field.

We haven't explored the cause as the field is not essential thus have simply removed it.

Thank you again for your response Aicha, much appreciated. It gave us the clue to try re-installing

Hi Kerry,
I'm glad to hear, you could solve the problem.
Thanks for sharing how you solved it!
Kind Regards,
Aicha