Update of visforms on joomla 5.2.4

Hello,
When I try to update my visforms extension in the extensions update manager  I get Update: Update site #39 "vfsubscription" kon niet geopend worden. URL: vi-solutions.de/updates/vfsubscription/j3/extension.xml (could not be opened)
My download-ID is correctly set in the visforms dashboard.

When I copy the URL in my browser I get the xml file...

Any idea?
Geert​​​​​​​
 

Hello Geert,

Forum topic with the same problem:

There is a current forum topic with the same problem from Jeroen.
vi-solutions.de/en/forum/17-joomla-templ...eached?start=0#11228

It is also a Dutch site.
It has a '.nl' domain.

We received an Akeeba backup of his site from Jeroen last week.
The Akeeba backup of his site that we have installed works perfectly for us.
We are not aware of any other similar problems.

I find it really strange that it only affects your two Dutch sites.
We don't yet know why that is the case.

Re: When I copy the URL in my browser I get the xml file.

That is also the case with Jeroen.
Nobody else is affected and our update server is online and has a very high level of availability.

Just for your information:

The file 'vi-solutions.de/updates/vfsubscription/j3/extension.xml' is also accessible without a download ID.
This file only provides information about the current versions.
An error would only occur if you tried to download the subscription installation referenced in it without a download ID:

Question:

Jeroen has not yet responded to my last question and request.
But maybe you can give us a way to test the update process directly?
vi-solutions.de/en/forum/17-joomla-templ...-be-reached?start=12

Best regards, Ingmar

Hi Ingmar,
I tried to switch off the antivirus but no luck...
I have the same problem for 2 other updates :
Update: Update site #28 "joonext updates" kon niet geopend worden. URL: www.jmodules.com/updates/mod_jm_kick_cass.xml
Update: Update site #38 "Kunena 6.3 Update Site" kon niet geopend worden. URL: update.kunena.org/6.3/list.xml
Update: Update site #39 "vfsubscription" kon niet geopend worden. URL: vi-solutions.de/updates/vfsubscription/j3/extension.xml
Geert

Hello Geert,

Thank you very much for your additional information.

I have now done some testing.
You can find the results in the following post.

Update sites cannot be reached:
vi-solutions.de/en/forum/17-joomla-templ...ached?start=12#11266

Best regards, Ingmar

Hi Ingmar,
I went back to the update manager and now the update was available. Alas, it did not work out, see screenprint.

 

Hello Geert,

the error message is clear and intentional.

Visforms Subscription can only be installed on the same version of Visforms Base.
You must update Visforms Base first.

You can also update Visforms Base and Visforms Subscription manually.
Download the installations from our website.
Update Visforms Subscription first and then Visforms Base.

Download the installation file:
docs.joomla-5.visforms.vi-solutions.de/e...iption/installation/

The other affected Dutch site is still affected by a lack of access to our update server.
We are still working on a solution.

Best regards, Ingmar