Update sites can not be reached

Hello Jeroen,

If the problem persists, I would like to check something.

It's about the errors with the update URLs mentioned for our server.
I would like to check whether the request reaches our server or not when running the Joomla Update Manager.
I suspect that for whatever reason the request is not even reaching our server.

To do this I need access to the administration of the site with super-user rights.
I will
- run the Joomla Update Manager,
- see if the error persists,
- check whether the two requests were received by our server.

If you agree, please send the access data to our general contact email address.

Just like your other emails.

Best regards, Ingmar

Hello Ingmar,

You should have received your registration info via contact[a]vi-solutions.de

Best regards,
Jeroen

Hello Jeroen,

Thanks for the registration info.
I will test the communication with our update server soon.

There is another case with the same problem:
- Also a Dutch site.
- As with you, other extensions are also affected.
- Turning off the anti-virus did not help.

vi-solutions.de/en/forum/17-joomla-templ...n-joomla-5-2-4#11257

Best regards, Ingmar

Hello Jeroen,

here is a brief update.

Re: Extensions update on your website:

I have performed an 'Extensions: Update' quite often now.
Except for #87 "vfbase" and #88 "vfsubscription" there were small 'Could not open update site' messages.

An 'Extensions: Update' takes longer than 50 seconds on your site.
The timeout for a call is 20 seconds.
I am therefore assuming that there are 2 timeouts in total because no response is received.

At the same time, not a single request arrived at our update server and there were no entries in the access log.

IP addresses for: scoutingalphen.nl
IP address: 178.249.155.181
Type: IPv4
Hosted by: A2B IP B.V.
Location: Netherlands

Re: Extensions update on your Akeeba backup on our site:

After that, I performed an 'Extensions: Update' here several times.
There were no messages and all requests arrived at our update server and were logged.

So it's not Visforms' fault.
The cause lies between your website and our update server.

Re: Your provider

The question to your provider would be:

Why is
- a correct HTTPS GET request
- with the correct URL ( vi-solutions.de/updates/visforms/extension_vfbase.xml )
- from your website (scoutingalphen.nl)
- not transmitted or forwarded to our update server (vi-solutions.de)?

If your provider actively supports Joomla, they should be able to give you the answer.
Especially because the same process with an identical Joomla page (Akeeba backup) works perfectly with another provider (our provider).

Best regards, Ingmar

Hello Ingmar,

I passed your question to my provider, hopefully they can supply a satisfying answer. Could it be that the issue with the reCaptcha has the same root cause?

Hello Jeroen,

that's my guess too.

Also because there are exactly the same accompanying circumstances in the ReCaptcha issue.
As with the other affected Dutch site in relation to the update manager message.

Other components are also affected on the other affected Dutch site.
On your productive site, at least in the meantime, another component was also affected.
During my tests on your productive site today, only Visforms was affected.

These errors remain at the moment without a simple explanation.

Best regards, Ingmar