Joomla 5 Notice

We are pleased to announce that as of January 29, 2024, all of our Joomla extensions are compatible with Joomla 5.

For all who are still updateing from Joomla 3 to Joomla 4: Joomla 4 Migration instructions are available here:

There is now a separate Documentation for Visforms for Joomla 4 and for Visforms for Joomla 5!

Forum

Visforms Subscription user can ask questions in our forum. Please log in with the relevant user first.
Everybody can access the forum for reading.

Please only ask 1 question per topic.

Important information for almost every question:
V1: Which Visforms version is running?
V2: Which Joomla version is running?
V3: Which PHP version is running?

Due to public holidays and vacations, longer response times can be expected for inquiries in the forum between April 16 and April 24, 2025.

Visform does not send the form and data to users and admin.

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6 days 13 hours ago #11432 by naderfarid
After the user completes the form, the system should send the PDF and CSV form via email to the user and the admin, but this does not happen and apparently all the settings are correct. The email sending system also works perfectly fine.

Also, the download link that is loaded on the final page (after submitting the file) does not work and gives an error when clicking on the link.
how should I send you the user and password of the admin panel? here?
Attachments:

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5 days 19 hours ago #11435 by Administrator IV
Hello naderfarid,

Thanks for the two screenshots.

Do not send us your login information here in the forum.
If necessary, please email us at: forum (--at--) vi-solutions.de.
We usually need an Akeeba backup of the site to be able to debug the situation locally.

Quote:

Important information for almost every question:
V1: Which Visforms version is running?
V2: Which Joomla version is running?
V3: Which PHP version is running?

As of version 5.4.0, there is explicit logging for email sending.

Enable logging for email sending:
vi-solutions.de/forum-uploads/inspector-...le-email-logging.jpg

Logging for email sending in the Inspector:
vi-solutions.de/forum-uploads/inspector-...bmit-log-entries.jpg

Q1 - Can you please do the following?
- Enable logging for email sending for user email and administrator email:
Form Configuration >> 'Email Options' tab >> 'Admin Email' and 'User Email' sub-tabs >> 'Logging' group >> 'Log email sending' parameter = 'Yes'.
- Submit the form.
- Check the log file in the Inspector on the 'Submit' tab for email sending.
- Show us a meaningful screenshot of the log file or add the log file to the topic (copy, rename to *.txt, upload).
- Show us a meaningful screenshot of both email configurations.

Best regards, Ingmar

:idea: I recommend you the new and up-to-date documentation for Joomla 4:
docs.joomla-5.visforms.vi-solutions.de/en/docs/
Most of this also applies retrospectively to Joomla 3.
Please only ask 1 question per topic :-).

:idea: Ich empfehle Dir die neue und aktuelle Dokumentation für Joomla 4:
docs.joomla-5.visforms.vi-solutions.de/docs/
Das meiste gilt rückwirkend auch für Joomla 3.
Bitte immer nur 1 Frage pro Thema stellen :-).

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5 days 19 hours ago #11436 by Administrator IV
Hello naderfarid,

Q2 - Does sending emails with the same form work if you disable PDF and CSS attachments?

Best regards, Ingmar

:idea: I recommend you the new and up-to-date documentation for Joomla 4:
docs.joomla-5.visforms.vi-solutions.de/en/docs/
Most of this also applies retrospectively to Joomla 3.
Please only ask 1 question per topic :-).

:idea: Ich empfehle Dir die neue und aktuelle Dokumentation für Joomla 4:
docs.joomla-5.visforms.vi-solutions.de/docs/
Das meiste gilt rückwirkend auch für Joomla 3.
Bitte immer nur 1 Frage pro Thema stellen :-).

Moderators: Administrator AVAdministrator IV
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