Joomla 5 Notice

We are pleased to announce that as of January 29, 2024, all of our Joomla extensions are compatible with Joomla 5.

For all who are still updateing from Joomla 3 to Joomla 4: Joomla 4 Migration instructions are available here:

There is now a separate Documentation for Visforms for Joomla 4 and for Visforms for Joomla 5!

Forum

Visforms Subscription user can ask questions in our forum. Please log in with the relevant user first.
Everybody can access the forum for reading.

Please only ask 1 question per topic.

Important information for almost every question:
V1: Which Visforms version is running?
V2: Which Joomla version is running?
V3: Which PHP version is running?

Not able to receive email from Visform contact form

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7 years 3 weeks ago #4874 by Castaldi
Hello,

I created a new contact form in my website using Visform (here the form www.uniappunti.altervista.org/assistenza-uniappunti ).

I set it following a guideline found on web, here some details:
Email Result: "Yes"
Mail from address: "myadress@gmail.com"
Mail from name: "UniAppunti"
Mail To: "myadress@gmail.com"

About the setting in global configuration panel of Joomla, I set as following:
Email from: "Mail from address: "myadress@gmail.com"
Name of sender: "UniAppunti"
Answer to email: "myadress@gmail.com"
Email function "SMTP"
Host SMTP: "smtp.gmail.com"
SMTP: "465"
Security: "SSL/TLS"
aUTH stmp "yES"
Username: "myadress@gmail.com"
Password (the password of my gmail account)

Where did I do a mistake in configuration?

Thank you in advance for the help

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7 years 3 weeks ago #4875 by Administrator AV
Replied by Administrator AV on topic Not able to receive email from Visform contact form
Hi,

basically the E-Mail settings in your form look fine.

I can see, that you try to use gmail as smpt mailer in your global configuration. I have no experience with this. Are your sure, that using this smtp server is working and that it is set up properly (are for example registration mails are send properly)?

You are using a gmail.com address as "Mail from address" in the Visforms form configuration. I know, that usually, if the domain in the mail from address is not the same as the website domain, this can cause trouble and that the mails are block as spam either on the sending or on the receiving end. But I do not know if that is the same, if you use a gmail smpt server.

So basically I think, that either the smpt mailer is not set up properly and not working or that using the gmail domain is causing the mails to be blocked as spam. These are the only reasons I'm aware of, why sending mails with Visforms is not working (if the mail settings in the form configuration are correct, as they are in your case).

Regards,
Aicha

:idea: I recommend you the new and up-to-date documentation for Joomla 4:
docs.joomla-5.visforms.vi-solutions.de/en/docs/
Most of this also applies retrospectively to Joomla 3.
Please only ask 1 question per topic :-).

:idea: Ich empfehle Dir die neue und aktuelle Dokumentation für Joomla 4:
docs.joomla-5.visforms.vi-solutions.de/docs/
Das meiste gilt rückwirkend auch für Joomla 3.
Bitte immer nur 1 Frage pro Thema stellen :-).

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