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Joomla 5 Notice

We are pleased to announce that as of January 29, 2024, all of our Joomla extensions are compatible with Joomla 5.

For all who are still updateing from Joomla 3 to Joomla 4: Joomla 4 Migration instructions are available here:

There is now a separate Documentation for Visforms for Joomla 4 and for Visforms for Joomla 5!

Forum

Visforms Subscription user can ask questions in our forum. Please log in with the relevant user first.
Everybody can access the forum for reading.

Please only ask 1 question per topic.

Important information for almost every question:
V1: Which Visforms version is running?
V2: Which Joomla version is running?
V3: Which PHP version is running?

My Visformsmodule stopped working

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5 years 9 months ago #6038 by Marc
My Visformsmodule stopped working was created by Marc
Hi there all,

At first i thought my mailbox was full,..
Then I thought the data file has reached his maximum or maibe my hosting

Then I figured hey,… it`s about 1 year ago I build this website. Does the free version just work for 1 year?
My updates are all done and no problems occurred at any point.

Ca anybody give me a hind or pointer where to look.

I don`t have any problem upgrading to a pay extension.

Like to here from someone.

Greetings Marc
The Netherlands

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5 years 9 months ago #6039 by Marc
Replied by Marc on topic My Visformsmodule stopped working
Forgot to say that i use Joomla 3.9.2. and am completely updated with the extensions.
The form i use send`s me an e-mail on 1 e-mailadres and it contains all the data i need for people to give me an asingment.

as said,.. untill 2 day`s ago it all workt pefect.

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5 years 9 months ago #6040 by Administrator AV
Replied by Administrator AV on topic My Visformsmodule stopped working
Hi Marc,
there are no time or volume limits on out free version. The free version and all it's features are for free, without any limits.

What exactly does no longer work? Is there any error message. Is the problem related to any updates (Joomla or Visforms)?
Regards Aicha
:idea: I recommend you the new and up-to-date documentation for Joomla 4:
docs.joomla-5.visforms.vi-solutions.de/en/docs/
Most of this also applies retrospectively to Joomla 3.
Please only ask 1 question per topic :-).

:idea: Ich empfehle Dir die neue und aktuelle Dokumentation für Joomla 4:
docs.joomla-5.visforms.vi-solutions.de/docs/
Das meiste gilt rückwirkend auch für Joomla 3.
Bitte immer nur 1 Frage pro Thema stellen :-).

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5 years 9 months ago #6041 by Marc
Replied by Marc on topic My Visformsmodule stopped working
There are no error messages, the data get`s in the datafile.
The extension just stopped sending me the mail.

It happend before and then just works again. this time i got the mails 2 day`s later.

There were no updates in the last 2 day`s

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5 years 9 months ago #6043 by Administrator AV
Replied by Administrator AV on topic My Visformsmodule stopped working
Hi,

in this case the problem is not caused by Visforms directly. This is almost always a problem of spam protection software of either the mailer which is used by your Joomla! installation or the email provider where you receive the mails.

The mailer either refuses to send the mail, because it is classified as spam or at the receiving end the mails is blocked as spam.

Please check out the section about "Problems sending mails" in the documentation: www.vi-solutions.de/en/documentations/vi...e-mail-configuration

And contact your provider in order to check what happens to the mails (they should be able to tell you if the mails were send or not). If they are send, then the problem lies with the receiving end and you may need to configure the spam filters there or whitelist the email address which is used as mail from...

Regards,
Aicha
:idea: I recommend you the new and up-to-date documentation for Joomla 4:
docs.joomla-5.visforms.vi-solutions.de/en/docs/
Most of this also applies retrospectively to Joomla 3.
Please only ask 1 question per topic :-).

:idea: Ich empfehle Dir die neue und aktuelle Dokumentation für Joomla 4:
docs.joomla-5.visforms.vi-solutions.de/docs/
Das meiste gilt rückwirkend auch für Joomla 3.
Bitte immer nur 1 Frage pro Thema stellen :-).

More
5 years 9 months ago #6044 by Marc
Replied by Marc on topic My Visformsmodule stopped working
Thank you Aischa,..

This is very helpfull.

I`ll start checking.

Moderators: Administrator AV, Administrator IV
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