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Error "Form is missing" after form is submitted

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8 years 10 months ago #2343 by izuuuuu
Hi, I created contact form using visforms but after I click on the submit button, Error "Form is missing" is displayed.
Please advice me how to fix this error.
"Form successfully sent" should be displayed.

Thank you in advance,

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8 years 10 months ago #2344 by Administrator AV
Replied by Administrator AV on topic Error "Form is missing" after form is submitted
Hi,

it would be helpful to know a bit more about the system and how you use Visforms.
Which Visforms version do you use.
Is the a new Visforms installation and the first form you have created or has the form worked earlier and now stopped working?
Which Joomla! Version?
Did you update Joomla! recently.
How do you display the form (Menu item, module...)

Regards,
Aicha

:idea: I recommend you the new and up-to-date documentation for Joomla 4:
docs.joomla-5.visforms.vi-solutions.de/en/docs/
Most of this also applies retrospectively to Joomla 3.
Please only ask 1 question per topic :-).

:idea: Ich empfehle Dir die neue und aktuelle Dokumentation für Joomla 4:
docs.joomla-5.visforms.vi-solutions.de/docs/
Das meiste gilt rückwirkend auch für Joomla 3.
Bitte immer nur 1 Frage pro Thema stellen :-).

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8 years 10 months ago #2345 by izuuuuu
Hi Aicha,

Thanks for your reply, I am using visforms 3.5.7. I have installed it 2 month ago, and it was working ok in localhost. After I transferred the site to server I didn't really check the result after submit forms. Someone just told me that error is displayed after submit form.

The version of Joomla is 3.3.4. I haven't updated version.
The form is displayed in Module.

Do you have any idea what would be the cause?

If you could have a look the contact page, URL is
www.claudiadeancoaching.com.au/index.php/contact

after submit form the error is displayed in
www.claudiadeancoaching.com.au/index.php/component/visforms/

Thank you very much for your help.

Kind Regards,

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8 years 10 months ago #2346 by Administrator AV
Replied by Administrator AV on topic Error "Form is missing" after form is submitted
Hi,

I just made a test with your form just to see what exactly happens.
Is it correct, that you have used the "Text Result" in the form configuration tab "Result" to create a custom message which you want to be displayed after the form was successfully send?
This will cause Visforms to redirect to a special Visforms view which will display this message and it looks to me, as if this view is not found on your server because something goes wrong with the routing. The error message is displayed because this view is not found. But I cannot tell you, where this routing problem comes from and why it happens on the productive server but not on the local host (which looks to me that it is a Joomla! or SEO configuration problem).

If you leave the "Text Result" empty, Visforms will automatically redirect to the front page of your website and display the message "Form successfully send". So maybe this would be a solution for your problem if your cannot figure what goes wrong with the routing. Alternatively you could create an article with your custom result message text and use the redirect feature in the form configuration (tab "Result") to redirect to this article after the form was successfully send.

Kind Regards,
Aicha

:idea: I recommend you the new and up-to-date documentation for Joomla 4:
docs.joomla-5.visforms.vi-solutions.de/en/docs/
Most of this also applies retrospectively to Joomla 3.
Please only ask 1 question per topic :-).

:idea: Ich empfehle Dir die neue und aktuelle Dokumentation für Joomla 4:
docs.joomla-5.visforms.vi-solutions.de/docs/
Das meiste gilt rückwirkend auch für Joomla 3.
Bitte immer nur 1 Frage pro Thema stellen :-).

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8 years 10 months ago - 8 years 10 months ago #2347 by izuuuuu
Hi Aicha,

I appreciate your advice, but unfortunately it didn't work.
I had "Text Result" custom message so I empty that but the same error is still displayed after submit form.

I also tried to redirect to article page (used "Redirect URL" in "Result") but the error is still displayed on www.claudiadeancoaching.com.au/index.php/component/visforms/
article page is not opened.

I just realised that I mistyped Joomla version, it is 3.4.4 not 3.3.4

It would be much appreciated if you could tell me anything else I can try to fix this.
Thank you.

Regards,
Last edit: 8 years 10 months ago by izuuuuu.

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8 years 10 months ago #2349 by Administrator AV
Replied by Administrator AV on topic Error "Form is missing" after form is submitted
Hi,

is this actually only a message problem or does submit of form not work either (do you receive a result mail?).

Regards,
Aicha

:idea: I recommend you the new and up-to-date documentation for Joomla 4:
docs.joomla-5.visforms.vi-solutions.de/en/docs/
Most of this also applies retrospectively to Joomla 3.
Please only ask 1 question per topic :-).

:idea: Ich empfehle Dir die neue und aktuelle Dokumentation für Joomla 4:
docs.joomla-5.visforms.vi-solutions.de/docs/
Das meiste gilt rückwirkend auch für Joomla 3.
Bitte immer nur 1 Frage pro Thema stellen :-).

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