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Joomla 5 Notice

We are pleased to announce that as of October 14, 2025, all of our Joomla extensions are compatible with Joomla 6.

For all who are still updateing from Joomla 3 to Joomla 4: Joomla 4 Migration instructions are available here:

There is a separate Documentation for Visforms for Joomla 4 and for Visforms for Joomla 5 and 6!

Forum

Visforms Subscription user can ask questions in our forum. Please log in with the relevant user first.
Everybody can access the forum for reading.

Please only ask 1 question per topic.

Important information for almost every question:
V1: Which Visforms version is running?
V2: Which Joomla version is running?
V3: Which PHP version is running?

"Internal Server Error" when installing subscription package

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2 years 7 months ago #8986 by romank
Replied by romank on topic "Internal Server Error" when installing subscription package
thank you for identifying the issue but asking our provider to change their PHP settings even if possible would take a few days. Is there any workaround we could do right away?

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2 years 7 months ago #8989 by Administrator IV
Replied by Administrator IV on topic "Internal Server Error" when installing subscription package
Hello romank,

the workaround you could do right away is called 'Manually pre-install PDF fonts':

1 - Download the following file 'pdffonts.zip':
vi-solutions.de/index.php?option=com_vis...er&linktype=pdffonts
2 - Unzip the file 'pdffonts.zip'.
It contains the 'fonts' directory.
3 - Copy the 'fonts' directory to the following directory within the Joomla instance:
media/com_visforms/tcpdf
4 - The result is the following directory path:
media/com_visforms/tcpdf/fonts

Now start the installation of the Visforms Subscription.
If the directory 'media/com_visforms/tcpdf/fonts' and the file 'helvetica.php' contained therein are present, the PDF fonts will not be installed.

Kind regards, Ingmar
:idea: I recommend you the new and up-to-date documentation for Joomla 5:
docs.joomla-5.visforms.vi-solutions.de/en/docs/
Most of this also applies retrospectively to Joomla 4.
Please only ask 1 question per topic :-).

:idea: Ich empfehle Dir die neue und aktuelle Dokumentation für Joomla 5:
docs.joomla-5.visforms.vi-solutions.de/docs/
Das meiste gilt rückwirkend auch für Joomla 4.
Bitte immer nur 1 Frage pro Thema stellen :-).

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2 years 7 months ago #8991 by Administrator IV
Replied by Administrator IV on topic "Internal Server Error" when installing subscription package
Hello romank,

we see this as interesting information for the Visforms documentation as well.
We will update the documentation to reflect your point.

I have created an issue for the development of the feature list:
Issue [VF-738] Forum: Docu: Add Section: Manually pre-install PDF fonts

If we have expanded the documentation, you will be informed about it explicitly here in the topic.
Thank you again for your contribution!

Kind regards, Ingmar
:idea: I recommend you the new and up-to-date documentation for Joomla 5:
docs.joomla-5.visforms.vi-solutions.de/en/docs/
Most of this also applies retrospectively to Joomla 4.
Please only ask 1 question per topic :-).

:idea: Ich empfehle Dir die neue und aktuelle Dokumentation für Joomla 5:
docs.joomla-5.visforms.vi-solutions.de/docs/
Das meiste gilt rückwirkend auch für Joomla 4.
Bitte immer nur 1 Frage pro Thema stellen :-).

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2 years 7 months ago - 2 years 7 months ago #9000 by romank
Replied by romank on topic "Internal Server Error" when installing subscription package
Success!

Thank you Ingmar. Danke schön. Much appreciated.
Last edit: 2 years 7 months ago by romank.

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2 years 5 months ago #9314 by Administrator IV
Replied by Administrator IV on topic "Internal Server Error" when installing subscription package
Hello romank,

the issue [VF-738] Forum: Docu: Add Section: Manually pre-install PDF fonts
from above has been implemented.
The following section has been added to the documentation:
docs.joomla-4.visforms.vi-solutions.de/e...e-pdf-fonts-manually

Kind regards, Ingmar
:idea: I recommend you the new and up-to-date documentation for Joomla 5:
docs.joomla-5.visforms.vi-solutions.de/en/docs/
Most of this also applies retrospectively to Joomla 4.
Please only ask 1 question per topic :-).

:idea: Ich empfehle Dir die neue und aktuelle Dokumentation für Joomla 5:
docs.joomla-5.visforms.vi-solutions.de/docs/
Das meiste gilt rückwirkend auch für Joomla 4.
Bitte immer nur 1 Frage pro Thema stellen :-).

Moderators: Administrator AV, Administrator IV
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